Filtros Cartés has been certified by AENOR in accordance with the norm UNE-EN-ISO-9001: 2000. This norm demands a great effort from companies due to the commitment undertaken by every single employee in the company towards the business activities.

The meaning of this certificate, in practical terms, is the ongoing assessment of each operation made day after day so as to improve and streamline, in our case, customer service.

For this reason, we agree to constantly further our training in the activities we perform: logistics, commercial, technical, etc., agreeing to always meet expectations.

This quality assurance affects everyone related to Filtros Cartés: filter manufacturers, haulage companies and any internal activity resulting in a process which has an impact on the relationship with internal or external customers.

On a periodical basis, a quality assurance committee meets up to propose, execute and control improvement targets.

One of the most important methods used to value our response in the market is the customer experience survey. If you wish to suggest an improvement or point out something we haven’t performed as expected, this is a good way to do so. These surveys are directly sent to the Management of the group of companies making up Filtros Cartés.